Kids love the robot at Hamilton Swiss Chalet Restaurant


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A little robot at the Swiss Chalet is a big hit with the kids.

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An Instagram post last week showing a ‘server’ robot at the Swiss Chalet on Rymal Road East in Hamilton drew a lot of comments, not all of them positive.

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Some people have expressed concern that the bot will replace a human server.

That’s not the plan.

The little food-carrying gadget is a treadmill and a conversation starter, but it doesn’t replace anyone.

It just helps.

There are a few Swiss Chalet restaurants that are testing for the presence of the robot; a staff member at the Hamilton outlet says the robot is interactive and the kids love it.

“It’s a bit like a cat. It will purr if children scratch their ears. We call her Bella. It’s a big attraction,” the staff member said. “The weird person doesn’t like it, but out of 100 people, 95 like it.”

The popularity of bots — they’re called “waiter assistants” — was confirmed by Julie Denton, spokesperson for Recipe Unlimited, Swiss Chalet’s parent company.

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The robots are created by a Canadian company, GreenCo Robots, in Edmonton.

Denton explained that the robots quickly transport food into the dining room, allowing servers to stay with guests.

“The purpose of using Server Assistant is to allow servers to stay in dining rooms, spend time with customers, and improve the overall experience,” she said in a statement. press release sent by e-mail.

The waiter’s assistant is also handy for bringing cleared dishes back to the kitchen when guests have finished eating.

So far it has worked well. “Our teammates noted that they spent less time walking back and forth and spending more time delivering engaging guest experiences, answering guest questions, and overall interacting in dining rooms,” said Dentons.

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And there’s the novelty aspect – customers enjoy interacting with the robot.

“Guests talk to him and even sing with him,” Denton said. “We all want to socialize safely again and having a little fun in the dining room for our guests and teammates has been an added bonus.”


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Swiss Chalet is not the only restaurant to verify the response of a resident robot.

Robo Sushi in North York, for example, has robots that will show you to your table. There is also a sushi restaurant in Hamilton that uses robots.

CNBC reports that one place where robots are really making inroads is in the kitchens of fast food restaurants such as Chipotle, Wing Zone and White Castle.

They aren’t cute little humanoid robots, though — they’re robotic arms that operate fryers.

Fast food and robotics can go hand in hand to some degree, but research by Big Red Rooster shows that 32% of diners don’t want robots preparing their food.

Some 41% of diners accept robots to clean tables, clean the dining room or deliver food to tables.

The market for mobile robots – both automated guided vehicles (AGVs) and autonomous mobile robots (AMRs) – is expected to grow up to 43% annually through 2027 and is expected to exceed $18 billion by then. according to Logistics IQ.

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